The Fund website is full of useful information so please check to see if it has the answer to your question before contacting the Employee Pensions administration team.
The website contains a wealth of information about how the Fund works and the benefits payable to its members. It also has some short videos covering topics such as funding and investments, a news section which is updated regularly and a helpful Q&A section.
The Member Portal is the secure area of the Fund website where you can log in to see information about your benefits, the contact details we hold for you, and your current Expression of Wish details (which you can update directly if necessary).
If you haven't yet registered you'll need your unique registration code. If you can't find it, just contact the Employee Pensions administration team for a reminder.
Need more help?
If you can’t find the answers you’re looking for on the website, you can contact the Employee Pensions administration team. If you can email in the first instance it really helps.
If you do not have access to email, you can either telephone or write to the team but it may take a little longer than normal to answer your call or respond to your letter.
01793 655131 (9am to 5pm, Monday to Friday)
Nationwide Building Society
If you’re a Pensioner and have a query on your pension, you can telephone ‘AskHR’ on 01793 556808 and select ‘option 1’ (9am to 5pm, Monday to Friday).
If you’re a Nationwide employee and have a query, you can create a case via ‘AskHR’ on the intranet and select ‘Pensions’ in the category search.